Legal

Terms of Service

Last updated: 15 July 2026

Pre-launch notice. The PapaFix app has not launched yet. Right now, the only thing these terms govern in practice is your use of this website and the launch waitlist. The booking, payment, and technician sections take effect when the app goes live.

1. Agreement

These Terms of Service ("Terms") govern your use of the PapaFix website at papafixph.com and the PapaFix mobile apps (together, the "Platform"), operated by PapaFix, based in Tanauan, Batangas, Philippines. By using the Platform you agree to these Terms. If you do not agree, please do not use it.

2. What PapaFix is — and what it is not

PapaFix is a marketplace. We connect homeowners who need repair work with independent local technicians who perform it. We screen technicians before they join, but technicians are independent contractors, not PapaFix employees. The repair contract is between you and the technician. PapaFix is not a licensed contractor and does not itself perform repair work.

3. Eligibility and your account

You must be at least 18 years old to use the Platform.
You agree to give accurate information and keep it current.
You are responsible for activity under your account and for keeping your login secure. Tell us promptly if you suspect unauthorised use.
We may suspend or close accounts that breach these Terms, or where we reasonably suspect fraud or abuse.

4. Bookings, pricing, and payment

Estimates. The price shown when you book is an upfront estimate based on the job you describe. If the technician finds the actual work differs — more damage, extra parts, a bigger job — any change must be agreed with you in the app before the work proceeds. You are never charged more than you approve.
Payment. You pay through the methods offered in the app. Fees and any applicable taxes are shown before you confirm.
Cancellation. You may cancel free of charge before a technician is dispatched. Once a technician is on the way or on site, a cancellation fee may apply to cover their time and travel.
Our fee. PapaFix takes a service fee from each completed job. Technicians see their payout terms in the technician app.

5. Your responsibilities as a customer

Describe the job honestly and completely, so the estimate and the technician assigned are appropriate.
Provide safe, lawful access to the property at the scheduled time.
Treat technicians with respect. Harassment, discrimination, threats, or unsafe working conditions are grounds for immediate account closure.
Do not arrange payment off-platform to avoid fees — it voids the protections below for both sides.

6. Technician obligations

Pass in-person screening, and provide valid government ID and genuine proof of trade.
Hold any licence or certification the law requires for the work you perform.
Perform work competently, safely, and to the standard a reasonable customer expects.
Honour the quoted price, and seek approval in-app before any change.
Present your QR verification at the door so the customer can confirm who you are.
You are responsible for your own tools, transport, taxes, and any statutory contributions.

7. Ratings and reviews

Reviews must reflect a genuine experience of a real job. We may remove reviews that are fraudulent, defamatory, contain personal information, or are unrelated to the work performed. We do not remove reviews simply because they are negative.

8. Disputes about a job

If work is defective, incomplete, or not what was agreed, raise it in the app within 7 days of completion. We will review the booking record, photos, and both accounts, and mediate in good faith toward a fair outcome — which may include a re-do, a partial refund, or a full refund. Nothing here limits your statutory rights as a consumer under Philippine law.

9. Liability

Because technicians are independent contractors, they are responsible for the work they perform and for damage they cause through their own negligence. PapaFix's role is to operate the Platform, screen technicians in good faith, and mediate disputes as described above.

To the fullest extent permitted by Philippine law, PapaFix is not liable for indirect, incidental, or consequential losses, and our total liability arising from any booking is limited to the amount you paid for that booking. Nothing in these Terms excludes liability that cannot lawfully be excluded — including liability for death or personal injury caused by our negligence, or for fraud.

10. Intellectual property

The PapaFix name, logo, app designs, and site content are owned by PapaFix. You may not copy, resell, reverse-engineer, or create derivative works from the Platform without our written permission. Content you submit (job photos, reviews) remains yours; you grant us a licence to use it as needed to operate the Platform.

11. Privacy

Our Privacy Policy explains what we collect and why. It forms part of these Terms.

12. Changes and termination

We may update these Terms as the product develops. Material changes will be notified through the app or by email, and the "last updated" date above will change. Continuing to use the Platform after a change means you accept the revised Terms. You may stop using PapaFix and close your account at any time.

13. Governing law

These Terms are governed by the laws of the Republic of the Philippines. Disputes that cannot be resolved between us are subject to the exclusive jurisdiction of the courts of Batangas.

14. Contact

support@papafixph.com
PapaFix · Tanauan, Batangas, Philippines

Note for the PapaFix team — delete this box before launch. This is an honest, good-faith starting draft that reflects how PapaFix is described to work. It is not legal advice and has not been reviewed by a lawyer. The liability, contractor-status, and cancellation-fee clauses in particular carry real legal and tax consequences in the Philippines and should be reviewed by counsel — along with your actual service-fee percentage, cancellation amounts, and dispute window — before the app ships.